Frequently asked questions

FightLite AI checks your description, categories, services, hours and contact details, then gives your team a prioritized list of improvements. Accurate, useful information helps customers understand what you offer and can help Google match your profile to relevant searches. Location QR codes make it easier for all customers to leave honest feedback; thoughtful replies and configured Zalo alerts help your team act on concerns. These steps can improve the customer experience and support your local presence, while Google decides search placement based on factors including relevance, distance and prominence.

We check the details customers rely on, review available feedback and compare nearby businesses using data captured for the audit. Your audit turns that information into a clear action list: what is already working, what is missing and which changes to make first, from adding a business description to refining categories and services. You can share the priorities with your team and start improving how your business appears to people searching nearby.

We create a QR design for each location that takes customers directly to its Google review link. Any customer can scan it and choose whether to share honest feedback or photos. This gives people a simple way to tell others about their experience; reviews remain voluntary, with no incentives or rating-based filtering, and we do not promise a particular review count or rating.

This workflow is in development. It is designed to turn a suitable recent public Facebook Page update into a Google Business Profile post draft, helping your business keep useful information consistent across the platforms customers check. The first rollout is planned around drafts for review, with automatic publishing planned for a later phase. Google may review posts before they appear.

FightLite AI gives your team a more consistent starting point, with reply drafts shaped around each location’s voice so staff do not have to start from a blank page. Replies follow the agreed approval process and require the business owner’s authorization before we respond on their behalf. Timing depends on access and setup; configured Zalo alerts can help managers notice feedback that needs attention.

AI can prepare a reply in the language of the review when it can identify it, while following the location’s tone and sign-off. This helps your business acknowledge more customers in a way that feels consistent with your brand. Your team can review ambiguous, sensitive or critical replies before they are posted.

With review monitoring and the location’s Zalo group configured, a new critical review can trigger an alert for the owner or manager. They can understand what happened, coordinate a resolution and review or edit the AI-suggested response before it is posted. That gives your team a practical way to respond to a customer concern and show that feedback leads to action.

You remain the owner or co-owner of your Google Business Profile and choose whether to grant a partner access. FightLite AI’s standard workflow requests Manager-level access only and never asks you to transfer ownership. Any management action follows the authorization and approval process you agree to.

Yes. Contact us for a walkthrough or sample audit and see how we turn profile gaps, customer feedback and nearby competitor context into a prioritized action plan. We’ll help you identify the most useful next steps for your business and discuss which tools fit your goals and account setup. Real client reports and feedback are shared only with permission and with identifying details protected.